Little Green Dog

Three quick ways to tell, and how to check your account if you're still not sure.

Am I on a subscription or was that a one-off order?

Find your dog's weight to see which bag size lines up with each delivery interval, and how many days it lasts.

How long will a bag last, and how often should it be delivered?

Yes, on one-off orders. Afterpay can't be used for subscriptions, so those need another payment method.

Can I pay with Afterpay?

Yes. Any bag can be bought as a one-off order. Here are the prices with and without a subscription.

Can I buy a bag without subscribing?

A payment didn't go through. Update your card in your subscription account to get it going again.

Why is my subscription halted?

Update it in your subscription account, or use the secure payment link we emailed you.

How do I add or update my card?

Update your address and card in your subscription account, or send us your old and new email and we'll change it.

How do I change my email address or details?

Aramex or New Zealand Couriers, from our Auckland warehouse, with a tracking link by email.

Which courier do you use?

All three from your account, any time, with no fee. Here's which one to use and when.

How do I pause, skip or cancel my subscription?

Change what you get and when from your account, or email us and we'll do it for you.

How do I change my delivery date, bag size or frequency?

20% off every bag, delivered on the interval you pick. No lock-in, change or cancel whenever you like.

How does a Little Green Dog subscription work?

How to track your delivery, what to do when tracking stalls, and when to get us involved.

Where's my order?

Most orders arrive within a few working days. Here's what to expect by region and what slows things down.

How long will my order take to arrive?

Shipping costs across New Zealand, the free shipping thresholds, and the fee on sample bags.

How much is shipping and when is it free?

Yes, within 30 days. How refunds work for kibble, treats and poop bags, and how to start one.

Can I get a refund or return a bag?

Chris O'Neill

My Account

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A quick lap of the product so you know where everything lives.

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