From your account, using the link in any subscription email we've sent you. Everything below can be changed yourself without contacting us.
Changing when your next order arrives
Open your subscription and move the next billing date. Bringing it forward gets the bag to you sooner. Pushing it back suits a full cupboard.
Do it at least a couple of days before the order is due, otherwise it may already be with the warehouse.
Changing the bag size
Switch the size and the new price applies from the next order. The price per kilo drops at 6kg and again at 12kg. If your dog has grown, or you started small and now know the food suits them, moving past either step saves money.
Bag | Subscriber price | Per kg |
2kg | $44.00 | $22.00 |
4kg | $88.00 | $22.00 |
6kg | $105.60 | $17.60 |
8kg | $140.00 | $17.50 |
12kg | $160.00 | $13.33 |
24kg | $320.00 | $13.33 |
Changing how often it comes
Pick monthly, every two months, or every three months. If you're not sure which fits, find your dog's weight in our bag and delivery guide. It shows the bag size that lines up with each interval.
Changing your address or card
Both live in the same place in your account. Update the card before your next billing date. A failed payment holds up the order.
If you'd rather we did it
Email [email protected] with your order number and what you want changed. Tell us before your next billing date and we'll sort it.