A halted subscription has stopped because a payment didn't go through. Nothing else is wrong, and no order is sent until it's fixed.
How do I fix it?
Log in to your subscription account and update your card.
Why did the payment fail?
Usually an expired or replaced card, or not enough funds on the day. Your bank can tell you more.
Will I miss an order?
If you're close to running out, reply and we'll send it as soon as the card is sorted. Sometimes we need to cancel your old subscription and start a new one.