Yes, within 30 days of your order. How it works depends on whether your dog has tried the food or not.
If your dog tried it and it didn't suit them
That's our Sensitivity Promise. Email [email protected] with your order number and what happened, and we'll refund you. You don't need to send the bag back.
If you changed your mind and the bag is unopened
Unopened bags in their original packaging can be returned within 30 days. Email us and we'll tell you where to send it. Once it arrives and we've checked it, the refund goes back to your original payment method.
If your order arrived damaged or something is missing
Email us with your order number and a photo. We'll replace it or refund it, and we don't need the damaged goods back.
How long does the money take to come back?
We'll email you when the refund is approved. From there it's up to your bank, which usually means a few working days before it shows on your statement.
If it's been more than a week, check with your card provider before chasing us, since the delay is almost always on their side.
What about a subscription order I forgot was coming?
Get in touch as soon as you see it. If it hasn't left the warehouse we can usually stop it. If it has, the 30-day window applies as normal.
You can also change or pause a subscription yourself at any time, which stops this happening again.
Your rights
None of this limits your rights under the New Zealand Consumer Guarantees Act.