Email [email protected]. It goes to a real person who can help you out.
What to include
Whatever you have to hand, but these save time:
The email address you ordered with
The question or problem you have
What we can sort by email
Refunds and the Sensitivity Promise
Subscription changes, pauses and cancellations
Missing or damaged deliveries
A wrong address on an order
Questions about ingredients or feeding
What we can't help with
We can't diagnose your dog. If something is wrong with them, your vet is the right call.
We also can't change an order that's already left the warehouse, though we can usually catch one that hasn't.
Trade and wholesale
If you're a retailer, vet clinic, groomer, daycare or kennel, use the enquiry form at littlegreendog.co.nz/pages/wholesale rather than the general inbox. It reaches the right person faster.
Where we are
Orders ship from our warehouse in Auckland. We don't offer pick-up sorry.